Getting help from people like me

I want to let you know that I appreciate all the work you do for me. You write Wikipedia articles for me, you buy my crap on eBay, and you solve my computer problems. You’re so good Time made you Person of the Year back in 2006. Remember that? Your mom was so proud!

The big thing I notice in a post-Google world is that when I need help, I almost never get it from the pros. Not from the vendors or the documentation writers. Not from the technical support staff. I get my help from you.

I’ve been saying this for a while, as in this invited piece I wrote for Desktop Engineering last year: MATLAB Central Has Answers to Share. The same principle applies at PatientsLikeMe.com. The big idea is that nobody understands my pain like someone who shares my pain. If someone is paying you to think about my pain, that’s never going to be quite as good.

Here’s a recent example that spurred me into writing about this topic one more time. I was using Word the other day and added a horizontal line by typing <dash-dash-dash-dash-return>. Did you know you could do that? You get this nice line that stretches right across the page. It’s pretty cool… until you want to get rid of the line. You can’t delete it. You can’t backspace over it.

These days I know not to waste time worrying about what to do next. Looking at the Microsoft documentation is a fool’s errand. Don’t bother! Instead I went to Google and typed in these words: I can’t get rid of the annoying horizontal line in Word. The first item solved my problem. Naturally, Microsoft would never refer to the line as “annoying.” But that’s one of the words that led me straight to my solution.

(By the way, it turns out the line is the border of an invisible table.)

Wendy swims the Charles

Boston has long been known for its dirty water. Boston Harbor, the “dirtiest harbor in America,” was a campaign liability for 1988 candidate Michael Dukakis. It’s hard to change a reputation, but the harbor is actually very clean these days. Just today the Globe had a story on a massive holding tank to prevent sewage outfall during heavy rains, calling it the last big piece of the Boston Harbor cleanup.

The Charles River, which as we like to say here, empties into Boston Harbor to form the Atlantic Ocean, is also famous for its filth. But wait! Here’s a picture of my wife Wendy (she’s on the right) with another Watertown swimmer, Katie O’Dair. And what are they doing? Why they’ve just finished swimming a mile-long race in the Charles sponsored by the Charles River Swimming Club. The FAQ for the site doesn’t pull any punches: “the short answer to the question of whether the Charles River is swimmable is, quite simply, ‘no.'” But happily we learn, “the Charles River Swimming Club has put a number of measures into place to ensure that the race can be conducted in a safe manner.” Like the obligatory tetanus shots before and after the race. Kidding! I’m kidding! Just look at the smiles on those kids. They’re the best evidence of the improving fortunes of the Charles.

Although I still think the organizers missed a great opportunity to call the race the Up-Chuck Plunge.

But I ordered the Dissostichus eleginoides!

One of the interesting side effects of cheap DNA sequencing technology has to do with your dinner plate. All your food comes to you with detailed identification in the form of DNA, but you didn’t have any way to read it. As that changes you’re going to have a much much better idea of what you’re eating and where it came from. That may be a little disconcerting.

Mammal and bird meat comes from carefully managed farms, but fish is the last remnant of Man the Hunter-Gatherer, Homo grab’n’eatum. This is slowly changing with the increase of aquafarming, but it still amazes me that so much of the world’s protein is sourced with such an ancient pre-agricultural technique, sticking it to the Tragic Commons on the unregulated high seas. The technology has improved over the years, but even so, we don’t come off looking very clever.

Recently Oceana, an ocean conservation group, issued a report called, wait for it, Bait and Switch. This report shows that much of the time the fish you are being served, even in fine restaurants, bears no relation to the fish you ordered. That red snapper? It might be any of a rogue’s gallery of bottom-of-the-boat rabble.

This report got a lot of press, and the outlook was generally gloomy: you’re being duped by the corrupt seafood industry. But I think this is great news. When you turn on the lights in your kitchen and see cockroaches, it’s disturbing. But those roaches have been dancing on your dishes every night. At least now you know about it! Now you can do something about it. Cheap DNA machines are turning on the light, and now we can start to do something about it. Soon you’ll carry a DNA Barcoder on your belt. Begone bogus Bass! Sayonara crappy Crappie!

And, oh by the way, what’s this D. melanogaster doing in my soup? I hope it was locally sourced.

The great solar ka-BOOM!

Did you hear a loud CRACK in the sky about three days ago? That would have been the sun having the worst case of indigestion we’ve ever observed.

Here’s a remarkable movie assembled from instruments aboard three different NASA observatories: SDO, the SOHO, and STEREO.

The sun looks like it’s been wacked by a Q-36 Explosive Space Modulator. The thing that amuses and amazes me is that you can see fragments from the explosion falling back into the sun and catching fire. So help me, if I saw that in a movie I would complain about how ridiculous it was. Don’t those solar special effects people know anything?

I also like how, when things go to hell on the sun, I can take comfort in the fact that humans didn’t screw it up. Sure, we’ve sterilized the seas, bleached the coral, scorched the earth, and poisoned the air. But the sun? Hey buddy, that’s not my shift!

Sapir-Whorf: the Coriolis force of language

Did you know that Eskimos have 20 words for lame linguistic analogies? Do you suppose this shapes their view of visiting linguists? I understand they can distinguish among many subtle variations of the Sapir-Whorf hypothesis, or the Isumannaallisaavigissavaat meeqqap angajoqqaaaminiit taakkua piumasarinngisaannik avissaartitaannginnissaa hypothesis, as it is known in Tuktut Nogait.

Amateur linguists (hey that’s me!) are easily seduced by linguistic relativity, also known by its cocktail-party name, the Sapir-Whorf hypothesis. It’s very appealing, this idea that the language you speak shapes the thoughts you can think. George Orwell played on this with his imagined Newspeak language in 1984, the notion being that politically incorrect thoughts become impossible so long as you think only in Newspeak.

Among language professionals, linguistic relativity has lost much of its charm. The so-called “strong form” that Orwell described has been discredited. Just because Germans have the word schadenfreude and we don’t doesn’t mean I can’t take pleasure in your misfortune. And, watch this, if I like the word schadenfreude, I can just appropriate it by removing the italics. Boom! It’s mine now. Eskimos (Inuits) really do have lots of words for snow, but it’s only because Inuktitut is an agglutinative language. So when they say qanik, it means falling snow. Qanittaq is recently fallen snow. Qannialaaq is light falling snow. And so on. They just mash all them little word blobbies together. It’s not like I can’t describe the same snow with my mealy non-agglutinative English. Oh look! I just did. So is that a profound linguistic insight or merely a somewhat interesting distinction between two languages?

But even among the pros, a weaker form of linguistic relativity is on the rise. Here’s a Scientific American article by Lera Boroditsky called How Language Shapes Thought. I recently listened to a Long Now lecture by Boroditsky on the same research. She’s pretty pumped up about relativity, but I came away with the sense that Sapir-Whorf is the Coriolis force of language. The Coriolis force is the thing that supposedly makes the toilet swirl counter-clockwise (in the northern hemisphere). Here’s the thing: the Coriolis force is real. You can measure it. But at the scale of your toilet, it’s tiny. It’s completely swamped by a dozen other larger forces. As a result it’s almost never the actual reason your toilet swirls this way or that. Similarly, you can do fascinating experiments that show there really is something to linguistic relativity. Russians really are measurably better at distinguishing between shades of blue than you are. It’s true! But do these effects happen at a scale that really matters, once they smash into all the other forces that influence human behavior? I doubt it.

Good stuff for a cocktail party though. By the way, did you know that pigs’ tails curl the other way in New Zealand?

Kickstart Craig and save the world

My brother-in-law Craig is an artist who spends a lot of time thinking about shelter as part of his work. As a sculptor, he’s created a variety of artworks that play on the notion of dwelling. But he’s also done the work of an architect in creating well-designed livable spaces, including one that he lived in: the Octagonal Living Unit, or OLU.

Motivated by a desire to create cheap and affordable housing for those in need, Craig has adapted the OLU design and re-imagined it with novel high-tech materials. The result is an OLU for the 21st century, a small house that is inexpensive, easy to build, well-insulated, and much more lovely than a lumpish haul-in you might find in trailer park lot. It hath, as Vitruvius might say, commodity, firmness, and delight.

Here’s what Craig has to say about it.

Are you sold? Are you ready to put some money behind it? Here’s the Kickstarter page where you can sign on as a supporter. Tell ’em Ned sent you!

Rational optimism and the apocalypse that wasn’t

The appointed hour came, but the heavens didn’t cooperate. End-times prophet Harold Camping may be disappointed, but he’s got his game face on. Now he’s saying that the world will actually end in October. Working in the software industry, I can appreciate this kind of thing. It happens all the time. It’s just a slip in the schedule. Somebody in Rapture Quality Control found a serious problem with the Fire and Brimstone Sequencer, and they just need another six months, okay? So just chill out people. It’s not like it’s the end of the world.

As a prophet with bad timing, the Reverend Camping can take comfort in one thing: he’s got plenty of company. During the mid-nineteenth century, America was riddled with End Timers and millennialists. The most prominent of these were the so-called Millerites, and when October 22nd, 1844 passed mildly into October 23rd, the result was known as the Great Disappointment. A curious name, considering the world didn’t end, but there you go.

It all put me in mind of a book I recently read called The Rational Optimist by Matt Ridley. In it, Ridley takes everything you’re worried about, global warming, peak oil, killer bees, toenail fungus, and lays out the case that the situation isn’t nearly as dire as you’ve been led to believe. In fact, it’s pretty good. I appreciate the fact that Ridley just goes for it. He doesn’t shuffle his feet or qualify his words. No, in a loud voice he says that irresponsible people are making you feel terrible because humans in general and journalists in particular have an insanely powerful negative bias. Bad news is good business. But if you look at the facts he’s assembled, a few things jump out: almost everything you can name is getting better and cheaper, we’re really terrible at predicting the future, and we are secretly thrilled by the thought that the world may end on our watch. If history is any guide, we do not live at a pivotal moment in history, even though it’s fun to think so.

The book is good, and I also enjoyed this conversation with Stewart Brand over at the Long Now Foundation. Ridley is not a crank, and he is often persuasive. I find it hard to believe that we shouldn’t be so worried about global warming, but Ridley can point to a long list of disasters that never happened. And in any event, his thesis is not that we shouldn’t try to solve the problems we face; rather we shouldn’t be so damned gloomy about our prospects.

Perhaps his influence will cause us to stop trumpeting about Peak Indium, Peak Platinum, and Peak Peanut Butter. Perhaps we are already Post Peak Peak.

Tumblr and Star Chambr

Information overload is an old story, but there’s plenty of good information out there and you still need a way to get at it and share it. The real question, the operational question, is what do you do every single day? What do you do after the novelty of this or that site has worn off? What do you persist in doing despite the sensation of information overload? After all, that feeling is never going to go away. Whether you’re swimming or drowning, you still need the water.

Do you check Facebook every day? I never got in the habit.
Do you use Twitter? I read Twitter regularly, but I don’t tweet very often. Twitter is one of best channels I have for discovering unexpected new stuff. At work I use a Twitter-like enterprise knockoff called Yammer.
Do you use a feed reader? I use Google Reader every day, but that’s pretty old-school at this point. I think feed readers are a dying breed. I’m worried that Google is going to shut down Google Reader.
Do you check individual blogs or news sites directly? I mostly use Google Reader instead, but with all the craziness in the news this year, I’ve been visiting CNN and NYTimes.com a lot.
I try to visit my Instapaper site regularly, because I’m always pushing stuff there with the magic “Read It Later” button. Instapaper is a kind of larder or anteroom where information that has already passed the audition is waiting to be consumed. The problem is that it tends to pile up.

I still like to blog, but there are so many ways to share information now that it makes you think a little more carefully about what and why you’re writing. Blogging feels like overkill for simple link sharing. That’s where Tumblr comes in. Tumblr (which was originally created by the same guy who does Instapaper) didn’t impress me when I first came across it, but they’ve done a very good job simplifying its usage model, and now I use it for storing links after I’ve verified that they’re good and worth keeping and distributing. So if you’re interested in seeing my cast off links that don’t merit a complete blog post, here’s where you go: Rambles Backyard.

Footnote: I was just downstairs reading Flipboard on the iPad, and I came across an item saying that Marco Arment, the Instapaper developer, is going to add blogging support to Instapaper. I tagged the article “Read Later”, came upstairs, opened Instapaper, and pasted the item here: Instapaper May Add Blogging Support. The ecosystem gets more tangled every day.

Wretches and Jabberers

My wife and I went to see Wretches and Jabberers the other day. Haven’t seen it? No? I’m not surprised. It’s a small independent film about two autistic men. It’s not on Netflix and it certainly hasn’t had very widespread distribution. But it’s a great movie, and more uplifting than you might suspect. The film drives home the point that the interior world of these men is rich and articulate. At the same time, it demonstrates how hard it is to turn off our judgments on their odd and alienating behavior.

Here’s the trailer.

I recommend reading something from Tracy’s blog, which he maintains on the movie site. If you’re like me, you’ll have a hard time believing those words came from the shambling, spastic man in the movie. But they did. It’s humbling to see how much we rely on appearance to form our opinions.

I was going to write more about the movie, but my wife Wendy wrote an extensive review, so I’m including it here.

Continue reading “Wretches and Jabberers”

Fixing the Space Shuttle engine

This is what it looks like to enter a Space Shuttle engine compartment. The pictures are great, but I really want to know what they’re talking about in there.

“When’s the last time you changed your oil?”
“A little duct tape and some aluminum foil and we’ll have you back on the road. You have any gum?”
“These damned squirrels have built another nest in here.”
“This baby’s got a lot of miles on it. Have you considered buying Russian?”
“Oh… there’s my gum.”

What do you think he’s saying?